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Refund Policy

Checkout

All the items that you have in your shopping cart appear in your order during checkout. If you do not want to order all the items, simply edit your shopping cart before clicking "Finalize Order".

Canceling an Order

If you would like to cancel or change an order that you've just placed, please call (310) 841-2680 as soon as possible. We'll do everything we can to accommodate your request, however; items that have already shipped cannot be cancelled and must be returned or exchanged.

Please note: if you cancel an item that qualified you for a promotion, you may no longer receive that discount or promotion.

Methods of Payment

Versaillescuban.com accepts the following credit cards:

Visa, MasterCard, American Express, Discover

If we are unable to process your credit card, please check to ensure you entered the correct card number and expiration date, and that the billing name and address you entered match your credit card statement exactly. Please refer to your credit card company if the problem persists.

Tax Policy

  • Tax is based on tax rates for California.
  • Tax is also applied to the shipping charges associated to the taxable items in your order.
  • If you return an item for a refund, you will also receive a refund for the taxes you paid for that item. You will not receive a refund for the taxes you paid on the shipping of that item, as the shipping charges are nonrefundable once an item has indeed been shipped.

Please note: Prices shown are in U.S. dollars only. Currently, we do not ship or bill orders internationally, including Canada.

Returns

For any reason, you may return an item for a refund or request an exchange. You will need to email (versaillescuban@aol.com) or call us ((310) 841-2680) and ship the item(s) back to us.

Return Shipping Address:
Versailles Cuban Restaurant
10319 Venice Blvd.
Los Angeles, CA 90034

Credit Card Refunds

On refunds, we can only credit the credit card used for the original purchase. Please allow 1-2 billing cycles for the refund credit to appear on your statement.

If you have any questions regarding this or any other information on this site, please contact us by email or phone (310) 841-2680